If you receive a success response click Ok to close the test.Click the Communication test button to verify communication to the printer and the POS device.If none of the above steps resolve the issue, speak to an IT specialist to diagnose and resolve as a networking issue will be the most likely cause of any communications issues.

Power off and on your network router and any network switches.If an Ethernet printer, ensure the cable is fully connected at both ends by removing and making sure you hear it click when reconnecting.Make sure the device is powered on and you can see the power light illuminated.If no IP Addresses are displayed selection try the following steps to rectify: Take note of this port number as you'll require this in subsequent installation steps. If your printer is connected correctly then the port should auto-populate with its port setting.Use the Windows search bar to find the EPSON configuration utility by typing the Epson model name such as Epson TM-M30 Utility and click the application to open.ĭO NOT click the application which has APD5 in the title.Ensure your receipt printer is plugged via USB ( USB type A to Type B) into your POS device and its powered on (you should see a blue light).

Wait for the printer driver to finish installing and then click NextĬonfigure your printer USB printers Add & configure USB port.

Click Agree to accept the licence agreement and then click Install.

Wait for files to unpack then click Next.

Find and open the executable file (exe) with a name starting with 'APD_511R1_.'.

Tick the checkbox to Show extracted fields when complete & click Extract.

Open the downloaded Zip folder by double-clicking the file.

Printer driver installation Download driversĭownload your specific EPSON printers driver by clicking the relevant link below:

If prompted to confirm again, click Ok.

In the settings window, select the option Never notify and click Ok.

Use the Search bar and type User Account Controls and click to open.Steps to install an Ethernet or Wifi EPSON printer are:ĭisable Windows user account controls (optional) Steps to install a USB EPSON printer are: The sections below explain the process to install an EPSON printer for a Windows device (USB or Ethernet/Wifi): USB printer If you're unable to fully install and test your receipt printer, DO NOT contact ROLLER Support, please contact your IT/technical support representative. ROLLER is not responsible for any hardware devices including printers.

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